Privacy Policy & Terms and Conditions Effective Date: [11/02/2024]
Welcome to Wukong Shopin. Your privacy and trust are important to us. This page explains our Privacy Policy as well as the Terms & Conditions for using our website and services. By accessing our website or placing an order, you agree to everything outlined below.
1. Information We Collect Name, phone number, email, shipping/billing address.
Order and browsing activity (such as products viewed or added to cart).
Payment details are processed securely via payment gateways; we do not store card information.
Device and log information such as IP address, browser type, and interactions for security and analytics.
2. How We Use Your Data To fulfill and ship your orders.
To send order updates, shipping details, and tracking info.
To improve our services and customer experience.
To communicate offers and promotions (you can unsubscribe at any time).
To prevent fraudulent activity or misuse of our platform.
3. Cookies & Tracking We use cookies to personalize your experience and remember your preferences.
You may disable cookies in your browser, but this may limit functionality.
4. Data Sharing We never sell your personal data.
We may share information only with:
Courier services for delivering your order.
Payment gateways to process transactions securely.
Analytics tools to understand and improve site performance.
5. Your Rights You may request access to, update, or delete your personal data.
You can opt out of promotional emails and SMS anytime.
6. Product, Pricing & Orders Product availability is subject to change without notice.
Prices are listed in INR and include applicable taxes.
We offer Cash on Delivery (COD) and secure online payment options.
Order confirmation and tracking details are sent via SMS/email after checkout.
7. Shipping, Returns & Refunds Orders are shipped within the estimated delivery time mentioned during checkout.
Delays may occur due to courier issues or unforeseen conditions.
We offer a 7-day return policy, no questions asked.
Products must be unused, in original condition with tags/packaging.
Once we verify the return at our warehouse, refunds are processed within 24 hours.
COD refunds are processed to your UPI or bank account.
8. User Conduct By using our site, you agree:
Not to engage in any fraudulent, harmful, or abusive behavior.
To provide accurate information during account registration and checkout.
Not to copy or misuse content or images from our site.
9. Intellectual Property All images, logos, text, and design on this website are the property of Wukong Shopin. You may not copy, reuse, or reproduce them without written permission.
10. Liability Disclaimer We strive for accuracy and service reliability, but we are not liable for:
Delays or issues caused by third-party couriers or technical errors.
Minor color or appearance differences in product images vs. actual products.
11. Governing Law This agreement is governed by the laws of India. Any disputes will be handled in accordance with local jurisdiction.
12. Updates to This Policy We may update this combined Privacy & Terms Policy from time to time. Changes will be reflected on this page with the revised date.
